This Shipping Policy outlines how LeFriz, a brand owned by BigZone General Trading LLC, Dubai, UAE, handles order processing, shipping, and delivery.
1. Order Processing
All orders are processed within 1–2 business days after payment confirmation.
Orders placed on weekends or public holidays will be processed on the next working day.
Once your order is processed, you will receive a confirmation email with shipping details.
2. Delivery Locations
We currently ship orders within the United Arab Emirates (UAE).
For international orders or distribution inquiries, please contact us directly.
3. Delivery Time
Estimated delivery times are:
Within UAE:
• 1–3 business days depending on location
Please note that delivery times may vary due to:
- Weather conditions
- Courier delays
- Public holidays
- High order volumes
4. Shipping Charges
Shipping costs may vary depending on your location and order value.
In some cases, we may offer:
- Free shipping promotions
- Discounted delivery rates
Shipping charges will be displayed during checkout before payment.
5. Order Tracking
Once your order has been shipped, you will receive a tracking number via email or SMS (if available) so you can monitor the delivery status.
6. Incorrect Shipping Address
Customers are responsible for providing accurate shipping information.
LeFriz is not responsible for delays or failed deliveries caused by incorrect or incomplete address details provided by the customer.
7. Damaged or Missing Orders
If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:
- Your order number
- Photos of the damaged package or product
Our team will review the issue and assist you with a replacement or solution.
8. Delivery Delays
While we aim to deliver orders within the estimated time, delays may occur due to circumstances beyond our control, such as courier service disruptions or weather conditions.
For any shipping-related questions, please contact us